Refund Policy

Refund Policy - Vellias Hosting

Effective Date: 22-12-23

Overview
This Refund Policy applies to the services provided by Vellias Hosting. By using our services, you agree to the terms outlined in this policy. Please read this policy carefully before making any purchases.

Refund Eligibility
We offer refunds under the following circumstances:

Service Outage: If our services experience a prolonged outage, and we are unable to restore them within a reasonable timeframe.
Technical Issues: If you encounter technical issues that prevent you from using the services, and our support team is unable to resolve the problem.
Refund Request Process
To request a refund, you must:

Submit a written request to our support team at [[email protected]].
Clearly state the reason for the refund request.
Include relevant details, such as your account information and transaction details.
Refund Denial
Refunds may be denied in the following situations:

Violation of Terms: If a refund request is a result of a violation of our Terms of Service.
Change of Mind: If you change your mind or decide you no longer want the services.
Failure to Use Services: If you fail to use the services for reasons unrelated to service outages or technical issues.
Refund Processing
If your refund request is approved, we will process the refund within a reasonable timeframe. Please note that in the case of data loss, security breaches, or similar incidents, refunds will not be issued.

The refund will be issued using the same payment method used for the original transaction.
Contact Information
For questions or concerns regarding our Refund Policy, you can contact us at [[email protected]].

By using our services, you agree to abide by this Refund Policy. We reserve the right to update or modify this policy at any time. Any changes will be effective upon posting the revised policy on our website.